Last updated: March 2026
Thank you for shopping with GUMEEZ. We want you to be completely satisfied with your purchase. This Refund Policy outlines your rights and our procedures regarding returns, refunds, and exchanges.
Due to the nature of food supplements, we can only accept returns if the product is unopened, unused, and in its original sealed packaging.
To be eligible for a return, your request must be made within 30 days of receiving your order.
For health and safety reasons, we cannot accept returns or offer refunds on:
• Opened or used products
• Products with broken seals
• Items marked as final sale
• Gift cards
To request a return or refund, please contact us at support@gumeez.co.uk with:
• Your order number
• Reason for the return
• Photos (if the item is damaged or incorrect)
Our customer support team will review your request and provide return instructions if approved.
Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
If approved, your refund will be processed to your original method of payment within 5–10 business days. Please note that processing times may vary depending on your payment provider.
We only replace items if they are defective, damaged, or incorrect. If you need to exchange an item for the same product, please contact us at support@gumeez.co.uk.
If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery. Include your order number and clear photos of the issue so we can resolve it quickly.
Customers are responsible for return shipping costs unless the return is due to a damaged, defective, or incorrect item. In such cases, we will cover the return shipping costs.
If you have not received your refund after the stated processing time, please:
• Check your bank or payment provider
• Contact your credit card company
• Contact your bank
If you have done all of the above and still have not received your refund, please contact us at support@gumeez.co.uk.
If you have any questions about this Refund Policy, please contact us:
Email: support@gumeez.co.uk
Website: www.gumeez.co.uk
